Returns Policy

RETURN POLICY

  • You must return any item/s within 30 days of receiving your order.
  • We can only accept returns if items are unworn and in their original condition with labels/tickets attached
  • Store Credit is valid for 12 months
  • No exchange or returns on sale items
  • You will need to cover the cost of return postage (We will credit you the cost of postage with a gift voucher)
  • All Returns must comply with our Returns Policy (please read further information listed below)
  • If you have received a faulty item, please ensure you contact us at asmaracollection@telstra.com with your online order number to arrange prepaid postage.

RETURNS?

  • We want you to love what you order from us but we understand sometimes things don’t fit right or aren’t exactly what you had in mind.
  • In these instances, we will issue an online store GIFT VOUCHER on full priced items.
  • The Asmara Collection team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but understand these issues can sometimes occur.
  • For Faulty items, refunds cannot be guaranteed until item is inspected on return for manufacturing faults.

CAN I EXCHANGE OR RETURN SALE ITEMS?

  • No, we do not offer exchanges or returns on SALE items.
  • All Sale Items Purchases are final.

HOW LONG DO I HAVE TO RETURN/EXCHANGE MY ITEM?

  • Returns must be sent back within 30 days of the customer receiving the item.
  • Returns will be processed within 5 business days of receiving your items.
  • Returns must be received in original condition as defined below:
    • In original condition
    • Unworn
    • Unstained
    • Unperfumed
    • Tags/labels still attached

****Note: For hygienic reasons cosmetics, hosiery, swimwear or earrings cannot be returned.

Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please take extra care when trying on your order.

FAULTY ITEM

We apologise if the item you received was damaged or incorrect!

Please contact us at asmaracollection@telstra.com to resolve this issue for you.

If an item are deemed as being faulty, refunds granted will be issued via the payment method you used to purchase the item.

HOW DO I RETURN / EXCHANGE AN ITEM

Asmara Collection accepts all full price returns that are sent back within 30 days of receiving your item(s). No returns will be accepted outside this time period.

You will be issued a store credit for the value of the item(s) you are returning.

  1. Download the Returns Form & Complete the returns form
  2. Make sure your garment meets the checklist on the form.
  3. Return the form and your item to us via post (this postage is at your own cost)
  4. If all the criteria are met we will then issue a Store Credit Note.

PLEASE NOTE WE DO NOT OFFER REFUNDS because you’ve CHANGED YOUR MIND OR INCORRECT CHOICE, ALL RETURNS WILL RESULT IN STORE CREDIT.

'We do hope your next purchase with us is just perfect.'

CLICK HERE to download a copy of our returns form: